FAQs

 
My name is Sara Larow; I am the owner/operator of Kindergrooming LLC pet spa.
I have been a professional pet groomer for 12 years and have owned my business since 2017. 
From 2017 to August 2022 my business provided only mobile grooming services, but I have now transitioned 
to a more intimate and professional salon out of my home. While I stay very busy, it is a smaller salon 
which allows for a calm setting aimed towards my clients. I strive to build relationships with pets to
help provide them with the best grooming experience as possible. I am involved in continuing education, 
attending grooming industry trade shows, and grooming competitions. 


 
- What vaccines are required?
All vaccines are recommended but an up-to-date rabies vaccine is required to receive service.

- Do you need to be left alone while grooming?
Yes, we have a waiting area for pet parents.

-Do you use muzzles?
Muzzles are a last resort; they will be used sometimes if a pet is being too aggressive and trying to bite.
This is to protect myself, and them as well. I prefer to use a groomers helper, and/or an e-collar first.
A muzzle of course will not be used if the pet is too stressed out. At the point of very high stress in a pet,
I will discontinue the part of the groom that is causing the stress, and we can try another day.
Pets have good days, and bad days, just like people! Safety and a loving experience is my number one concern!

-How do appointments work?
All pets must have an appointment.
We strive to keep pets on a regular rotation, which could occur every 2, 3, 4, 6,
8, 10, or 12 weeks. 

We book up very quickly, so it is highly recommended to make an appointment several weeks ahead of your desired time. 

Small to medium sized dogs typically take 1-2 hours,
large to extra large sized dogs typically take 3-4 hours.

Most of our appointments are one-on-one express services, but we also accommodate those who work all day!
You're welcome to drop your pet off in the a.m. and pick up in the afternoon, and they will still have their own designated appointment time.
I will also provide you with a reminder text of your pets appointment 3 days prior.

-What if I need to cancel my appointment?
Life happens, and appointments need to be rescheduled!
However we ask that you be courteous of our time and other potential appointments.
We ask you to let us know ahead of time, at least 48 hours.
Repeated last minute cancellations, or having even as little as one "no-show",
WILL put your pet at risk of no longer being serviced by Kinder grooming.

-What if my dog has fleas?
If your dog has fleas we will bathe them in a flea and tick shampoo at an additional charge. Shampoo will only kill the fleas
that are on your pet, it is not a prevention.

-What if my dog has open sores or open wounds, will you still groom them?
If your dog has open sores or wounds, it is best to reschedule their appointment to prevent infection or further irritation.

-Do you groom cats?
At this time we do not offer cat grooming.
-My dog's skin is irritated after his grooming, why is that, what can i do?
Some dogs may have negative skin reactions to shampoos, clippers, or the removal of
matting. If you are aware that your dog has sensitive skin, please let us know ahead of
time. I can always use a hypoallergenic shampoo for dogs with allergic reactions to
scents, or offer light trimming on their sanitary area (the place where dogs most
commonly experience irritation from clipper work). In addition, when a dog is tightly
matted and must be shaved, they can have a lot of irritated areas on their bodies under
all of that matting. The good news is that this is preventable by maintaining your pet's
coat and brushing them daily.
In the event of a negative skin reaction, the best thing to do is keep an eye on it for a few
days. If the reaction worsens, please take your pet to a veterinarian for further treatment.

*Note: We do not hold ourselves responsible for your pet's reactions to the grooming
process, and when you sign our release form prior to their grooming, you are also
agreeing with this statement.


-My dog's ears were shaved due to matting, and now he keeps shaking his head, why?
Tightly matted ears can lead to a condition known as hematomas, which occurs when
the matting is so tight that it cuts off blood circulation. Once the matting has been
completely shaved off and removed, the blood in the ear rushes to the bottom, often
resulting in the dog shaking its head. This is usually not a cause for concern.

Feel free to contact us with any other questions or concerns.

....Please take a few moments to read about the services offered from Kindergrooming!