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FAQs

-Why should I use a house call grooming service for my pet?

There are a number of benefits to house call grooming:
Pets get to stay in the comfort of their home.
Separation anxiety is reduced.
It provides a stress free and kennel free environment.
Your pet will receive personalized one-on-one care.
You and your pet will be able to build a relationship with the same groomer.
You will be given more flexibility.
House call grooming drastically lowers the risk of pets catching any diseases, fleas, or ticks from other dogs.
The time it takes to get your pet groomed is decreased due to the "start-to-finish" approach.
You won't have to worry about traffic, carsick pets, or drop off/picking up your furkids at a salon.
You get to be with your pet while they are being groomed, or you can continue onto your daily routine!

-Do you groom in a van or trailer?
Yes, currently all grooming is done right outside of your own home, in my mobile grooming trailer!
The only thing I need is access to an outlet!

-I bring my dog to work with me, can you groom them there?
Certainty, as long as there is an outlet for me to use!



- Do you need to be left alone while grooming?
This depends on your pet for the most part, if they are too excited or are behaving in an aggressive manner
with their parent around, I may ask that we be given some privacy. I am very open to conversation, I love people
and pets, but must remain focused to preform your service in a timely manner, as there are other Kinder Pups waiting for my arrival!

-Do you use muzzles?
Yes, while muzzles are a last resort, they will be used sometimes if a pet is being too aggressive and trying to bite.
This is to protect myself and them as well. I prefer to use a groomers helper, and/or an e-collar first.
A muzzle of course will not be used if the pet is too stressed out. At the point of very high stress in a pet,
I will discontinue the part of the groom that is causing the stress, and we can try another day.
Pets have good days, and bad days, just like people! Safety and a loving experience is my number one concern!

-How do appointments work?
All pets must have an appointment.
It is highly recommended to make an appointment at least a week ahead of your desired time.
Small to medium sized dogs typically take 1-2 hours,
large to extra large sized dogs typically take 3-4 hours
I will provide you a 30 min window of my arrival time, example: "I will arrival between 8:00-8:30."

I will also provide you with a reminder call/text/ or email of your pets appointment.

-What if I need to cancel my appointment?
Life happens, and appointments need to be rescheduled!
However we ask that you be courteous of our time and other potential appointments.
We ask you to let us know ahead of time, at least 24 hours.
Repeated last minute cancellations, or having even as little as one "no-show",
WILL put your pet at risk of no longer being serviced by Kinder grooming.

-Why is mobile grooming a little more expensive then a grooming shop?
Mobile grooming is a luxury service.
I am coming to you to perform the service, for all of the benefits mentioned above.
It costs my time, fuel, and wear and tear on my vehicle to get the job done.
If you are looking for the lowest grooming prices available, then mobile grooming, unfortunately, may not be for you.
In order to have this special type of personalized business run properly, appointments for mobile grooming
are typically 20% more then your regular grooming salon.



-What if my dog has fleas?
If your dog has fleas we will bathe them in a flea and tick shampoo at an additional charge. Shampoo will only kill the fleas
that are on your pet, it is not a prevention.

-What if my dog has open sores or open wounds, will you still groom them?
If your dog has open sores or wounds, it is best to reschedule their appointment to prevent infection or further irritation.

-Do you groom cats?
I do offer the service to groom cats, however these appointments are limited and an owner must be present. The owner
may be required to assist in holding the cat during the grooming process.

-My dogs skin is irritated after his grooming, why is that, what can i do?
Some dogs may have skin reactions to shampoos, clippers, or the removal of matting. We do not hold ourselves responsible for
your pets reactions to the grooming process, and when you sign our release form prior to  their grooming,

you are also agreeing with this statement. If you are aware that your dog has sensitive skin,
lets us know ahead of time. I can always use a hypoallergenic shampoo for dogs with
allergic reactions to scents, or offer light trimming on their sanitary area; this is the most common area dogs get
irritated from clipper work. When a dog is tightly matted, and must be shaved, they can have a lot of irritated areas
on their bodies under all of that matting, this is preventable by maintaining your pets coat, and brushing them daily.
The best thing to do when your pet has a reaction is to keep an eye on it for a few days,
if the reaction gets worse, it is best to take your pet to the vet for treatment.

-My dogs ears were shaved due to matting, and now he keeps shaking his head, why?
Tightly matted ears can cause what is called hematomas, this is where the matting is so tight that it cuts off the blood circulation.
When the matting is shaved off, the blood in the ear rushes to the bottom causing the dog to shakes its ears.

Feel free to contact us with any other questions or concerns.

....Please take a few moments to read about the services offered from Kinder Grooming!